Microsoft Surface Warranty Check
A while back, Joanna posted some information about. Since then, we’ve continued to get a lot of folks ask us for help.
Check your HP product warranty status and support options available based on your country/region location with the HP Warranty Check Tool.
We’re happy to help where we can but, sometimes, we reach a point where we just can’t do anything because the hardware is actually broken.When that happens, we often refer people to their local Microsoft Store (if they have one) or the web site so they can get hardware/warranty support from there.Unfortunately, Microsoft has made things a bit confusing when trying to get online support because there are 2 different web sites for getting hardware/warranty support for your Surface tablet.Worse yet, the two sites do almost exactly the same thing but look very different. Even worst than that, they often link off to each other. Nice design, huh?To show the difference between the two websites, I described them both belowOnline Service Center : The Online Service Center is a “Modern/Metro” style website with tiles. If you dig down far enough, it often links to the Surface Support web site.Surface Support : The Surface Support website is a more “traditional” website where you can easily find troubleshooting tips, register hardware, and start a support call with Microsoft. If your product isn’t listed, don’t sweat it, just tap on the Register another product? Link at the bottom of the list.
No, I don’t know why it’s a question 😉Here’s what the product registration page looks like.It’s pretty easy to register a product, just select they hardware type from the pull-down then enter the serial number. Wow, this is the most complete tutorial about Microsoft support I’ve seen anywhere.
You’ve covered everything and then some, thanks!Sadly, Microsoft’s support page is indeed confusing, and it has been like this for years. Sometimes we get customers with problems with their surface and we find out that they’re still on warranty when we check with Microsoft. When we ask the customer why they didn’t take it with them, they say “I tried, but it was easier to come here”. Microsoft really needs to streamline this process. Jim,I’m sorry but I don’t have any experience with that but, as far as it goes, it sounds like BS to me. I imagine that reseller was either just being lazy or wanted to try to get you to give them business.Here’s what I would tryCall a Microsoft Store (doesn’t matter which one so long as they are in your country) and ask them.
If they don’t know, have them give you a number for who to call.I may be cynical after so many years in the IT business but, I never believe any vendor that says something like that. Too many people on commission.Hope it helps,Tim. Follow up on Microsoft Complete for Business warranty: Contacted MS by phone and after being passed around 4 times ended up with no answers.
Microsoft Surface Laptop Warranty Check
Visited a MS store on a business trip (none near me) and was told by sales person I would have to work with a MS business account manager. Back home I contacted a business account manager via e-mail and was told that the business warranty was for companies with 35+ employees (I am self employed). Nevertheless the business rep was willing to go the extra mile and I was able to purchase Surface Pro 3 and Business Complete. Don’t know if it mattered but purchase was made for my business using a business credit card. I just received my Surface Pro 3 back from an in-warranty replacement for a faulty microSD card reader (kept disappearing from windows when transferring files), and when I opened the box they returned there was a letter inside telling me I had send them a damaged surface pro and they wouldn’t replace it, but I could pay for a repair.So I opened the bag containing the tablet to figure out what the letter was about and the screen and top edge of the case were smashed on it where some one obviously dropped the tablet in Microsoft. I checked the serial and it was my device returned unrepaired, but really broken now.
So they smashed my tablet that was in like new condition and returned it to me after 8 days saying it was my fault, and I could pay if I want it fixed.When I sent it in it was in perfect condition, when I received it back, it was a paper weight, smashed. When I escalated this to them they requested pictures and evidence of the device and packaging from before I shipped it, which I don’t have and never through of and pictures of it in its current condition. So whatever you do before you send them anything document the condition of the device and the packaging with images just before you hand it over to the shipping agent.Meanwhile I have an open ticket with the “CARE team” and no surface pro any more and I am expecting this will end up with Lawyers.